Learn more about Chromebook repairs
Chromebooks have individual repair manuals. Find your device guides here. Don't know what device you have? Check the bottom panel for the model name - or see the FAQs below.
What tools do I need for repairs?
Every device is slightly different and we recommend visiting your device manufacturer’s support sites as they may list out necessary tools.
Where do I get replacement parts?
Most manufacturers provide replacement parts. Alternatively, if there are Chromebooks you own that are damaged beyond repair, there may be an opportunity to reuse some of the non-damaged parts (e.g. display, keyboard). Please ask your manufacturer for guidance.
I don't think our school is ready for self-repair - what are my options to get my broken device repaired?
Many device manufacturers and device resellers for educational customers perform device repairs. Please contact your sales representative to find out whether this is a service they provide.
How do I get an RMA shim if I need one to complete my repair project?
Please contact your device manufacturer to acquire the necessary tools and repair shims specific to your Chromebooks.
How does self repair impact my warranty?
Before you make a decision about self-repair, please contact your device manufacturer to find out how your warranty might be impacted. Some device manufacturers can provide rigorous repair training to protect your warranty, and others may recommend self-repair only for out-of-warranty devices.
My device repair guide isn’t listed here - does that mean my device is not repairable?
Please contact your manufacturer for information about your device.
My child broke their device - can I fix the device myself?
Please do not attempt to repair your child’s device. If your device was purchased through your school, please contact the school to let them know your device is in need of repair. If you purchased the device yourself, please contact your manufacturer.
Where do I dispose of old parts?
Are all students eligible to participate in training and perform repairs?
Not all manufacturers are able to certify students to perform repairs. Each Chromebook manufacturer has a different policy regarding student involvement with device repairs. Please contact your manufacturer to learn more.
How can I find out which Chromebook model I have?
Most Chromebooks have the model name printed on the bottom panel. If the device model name is missing or covered, and your device still boots up, open a Chrome browser window, visit chrome://system and look for "HWID." This is your hardware ID. The first word before the series of dashed numbers is your device code name. You can use your device code name to look up your device model by searching for the code name in this Chromium Projects table. If you can't locate the model on the bottom panel of your device, and your system does not boot up, please contact your IT administrator or device manufacturer for assistance.
Before proceeding with any self-repair, we recommend you carefully review your device warranties and terms of sale. Information about devices, components, and repair is provided by third party manufacturers, and Google makes no guarantees as to the accuracy or completeness of such information, nor makes any representations or warranties regarding such information. Google is not responsible for the content of third party websites or information.
Please be aware that any self-repair may void your OEM warranty.
Before opening any electronic device, always research proper safety protocols and take necessary precautions.